Customer Service Specialist at Sharon’s Rose Logistics Ltd

Customer Service Specialist

Customer Service Specialist

Job Description

Summary

Customer Service Specialist to be responsible for the delivery of excellent customer service.

ResponsibilitiesCustomer Service Specialist

  • Effectively manage large amounts of incoming calls.
  • Mainly answer phone calls professionally and handle customer complaints(Both technical and non-technical), provide appropriate solutions and alternatives within the time limits and follow up the ensure resolution.
  • Keep phone call records exactly and timely with Excel and report to the relevant department daily, weekly, and monthly via mail every morning.
  • Identify and assess customer’s needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Route calls to appropriate resources and follow up customer calls when necessary and also keep records of customer feedback.
  • Customer Service Management & SLA Management.
  • Follow communication procedures, guidelines, and policies

Skills and qualifications

  • Internet savvy.
  • Excellent interpersonal skills.
  • Ability to analyze consumer metrics, reports, and trends.
  • Diploma in Management/Business/Marketing.

Method of Application

To apply email: [email protected]

Deadline: 10.01.2024

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